International Diploma in Administrative Management
by Institute of Administrative Management
& British University
ADMINISTRATIVE SYSTEMS IN THE ORGANISATION
SYLLABUS
SYLLABUS AIM
The aim of this unit is to provide a framework and tools for applying the systems approach to managing systems as an integrative activity and addressing dynamic organisational issues, including those involving complex problems characterised by uncertainty.
LEARNING OUTCOMES
On completion of this unit, students will be able to:
Explain how hard and soft systems methodologies can be used to identify and distinguish types and levels of complex problems.
Demonstrate an understanding of how systems concepts and models can be applied to the analysis of administrative operations and control.
Critically evaluate how the process and tools of quality management can be used in the design, implementation and management of customer centred systems.
Critically assess how the objectives and techniques of organisational improvement can be used to improve the performance of operational processes.
LEARNING SYLLABUS
Problem Solving and Analysis
Basic concepts, approaches and processes
Nature and levels of problems
Application of hard systems and soft systems analysis to problem solving
Designing Effective Systems
Philosophy and ethos of managing quality
Design, implementation and management of effective systems
Quality improvement techniques
Performance Improvement and Monitoring
Objectives and measures of operational improvements
Models for performance improvement
Improvement techniques
Systems Approaches and Models
Systems Concepts
Types of Systems
Essential properties of Models
ASSESSMENT
The unit will be assessed by a three hour closed book examination. The paper will comprise of a choice of four questions from eight, designed to assess the depth and breadth of candidates’ knowledge of how administrative systems are applied and managed throughout the organisation. The paper will be divided into four sections and candidates will be required to answer one question from each section.
LEARNING RESOURCES
Students will be expected to use a set text, accompanying the Institute’s Study Guide Administrative Systems in Organisations and supporting references for this unit.
Recommended Reading
Michael J. H. 2004, Problem Solving & Decision-making: Hard, Soft and Creative Approaches, 2 nd edn, Thomson Learning [ISBN 1861526172]
Further Reading
Brown S, Lamming R, Bessant, J & Jones, P 2005, Strategic Operations Management, 2 nd edn,Elsevier Butterworth-Heinemann [ISBN 0-7506-6319-7]
